JuicyCRM Software as a Service Terms and Conditions
Updated 31 October 2026
In these Software as a Service Terms and Conditions (Terms), Zesty Business Support Services Ltd t/a JuicyCRM (called We, Us or Our below) agrees to provide access to JuicyCRM to you (called you or your below) as an online application (known as Software as a Service), and you agree to pay us for your access to JuicyCRM. These Terms are deemed accepted by you when you tick the box to indicate you agree to the Terms when you sign up for your subscription.
1.1 To access JuicyCRM you can place an order (called an Order below) by:
(a) registering an account (choosing a user name and password);
(b) choosing your subscription type and period; and
(c) agreeing to any fee associated with your subscription.
1.2 We grant you a non-exclusive right to access and use JuicyCRM from the time we receive payment, for your subscription period. You must not transfer or sub-licence this right to anyone else without our written approval.
1.3 You must stop using JuicyCRM when your subscription expires or where you or we cancel your subscription.
1.4 This right to access and use JuicyCRM will only apply to your personnel and advisors where stated in the relevant subscription description, and will be subject to any limits (including user or device numbers) of that subscription. All your duties and restrictions in these Terms also apply to any personnel or advisors you allow to use JuicyCRM, and you are responsible for all your personnel or advisor's actions (or failures).
2.1 JuicyCRM is built upon and delivered through software provided by GoHighLevel, Inc. (GHL). We rely on GHL for the underlying platform functionality, performance, security and availability of JuicyCRM. We are not liable for any loss, inconvenience or business disruption arising from GHL's actions or inactions, including outages, feature changes or removals.
2.2 Onboarding and support services are provided through our appointed support partner (currently Extendly). We reserve the right to change our support partner at any time without notice, provided the standard of service is maintained.
2.3 External SMS packages for New Zealand-based clients are provided by Inst8 Ltd (NZBN 9429051840877). We reserve the right to change our external SMS provider at any time without notice, provided the standard of service is maintained. Clients based outside New Zealand may use internal SMS services delivered through the JuicyCRM platform wallet (see clause 8.6). These are separate and distinct services.
2.4 While we carefully select reputable providers and take reasonable steps to ensure they maintain appropriate data protection and privacy standards, we cannot guarantee that these third-party services will always function without interruption or error, and we disclaim liability for any issues arising from their use.
3.1 The details and specifications for JuicyCRM are at juicycrm.nz/features (called the Specifications).
3.2 We may automatically update or change JuicyCRM, in which case we will update the Specifications. We will use reasonable efforts to ensure any updates or changes do not materially decrease the functionality of JuicyCRM, however where changes are driven by our underlying platform provider (GHL), this may not always be within our control. You may need to update any integrations you have with JuicyCRM as a result of changes.
3.3 We guarantee to you (called the Guarantee below) that, to the extent within our reasonable control and subject to clause 2: