This Schedule forms part of the JuicyCRM Software as a Service Terms and Conditions (the Terms) between Zesty Business Support Services Ltd trading as JuicyCRM (we, us or our) and you. Words defined in the Terms have the same meaning here.
Version: 1.0
Effective date: 1 November 2026
1.1 This Schedule applies to any personal data we process for you in JuicyCRM that is protected by the EU General Data Protection Regulation (EU GDPR), the UK GDPR and Data Protection Act 2018, or the Swiss Federal Act on Data Protection (FADP) (together, European Data Protection Laws).
1.2 It applies whenever European Data Protection Laws apply to that data, whether or not you are based in Europe. For example, it applies to a New Zealand business that holds the details of customers in the EU.
1.3 When you sign up, we ask you to tell us whether your business is subject to European Data Protection Laws. This helps us look after your account appropriately, but this Schedule applies whenever the laws apply, whatever answer is given.
1.4 If anything in the Terms conflicts with this Schedule for data covered by it, this Schedule takes priority.
2.1 Controller, processor, data subject, personal data, personal data breach and processing have the meanings given in European Data Protection Laws.
2.2 Client Personal Data means personal data within Your Data that we process for you in providing JuicyCRM.
2.3 Sub-processor means any third party we engage that processes Client Personal Data.
3.1 You are the controller of Client Personal Data, and we are your processor.
3.2 If you process Client Personal Data on behalf of your own clients, you are their processor and we are your sub-processor. You are responsible for having the right agreements in place with your own clients.
3.3 JuicyCRM is delivered on a platform provided by our platform provider, HighLevel, Inc. (see clause 2.1 of the Terms), which acts as our sub-processor.
4.1 Subject matter and purpose: providing JuicyCRM and any related support, onboarding and Done-for-You Services under the Terms.
4.2 Nature of the processing: collecting, storing, organising, retrieving, sending communications, automating workflows, analysing and deleting Client Personal Data, as set up and used by you.
4.3 Duration: for as long as you have an active subscription, plus the deletion period in clause 13.